Over time, most organizations descend to the mean. What happens in such cases is slow and simple: people start taking things as if they are entitled - to the culture, to their right to define culture, and to their special right to understand how the company works. This is not a designed event. It happens gradually as people become comfortable with their success. It is also a result of the very factors that made the place extraordinary in the first place. Extraordinary results come from founders and their mindset that is coded into behaviors that reinforce each other: scale that comes from a shared understanding; the understanding that forms a culture; culture that drives the quality of interactions; quality of interactions that result in people being friends with co-workers (and vice-versa); the natural give-and-take of social norms that becomes the unwritten cookbook. Without care, these very same factors become a potential place of stasis. What happens cannot be noti
On the infrastructure behind all things